FAQ
Q. When will my package arrive?
Your order placed before 2pm EST are processed, packaged and shipped within 2-3 business days (or sooner). Packages can be expected to arrive in 1-7 business days, depending on the shipping region and method.
Q. Can you track my package?
Upon invoice creation, you will receive an email with your tracking information. You may receive multiple tracking numbers depending on the size of the items in your order. You can visit UPS.com or fedex.com to enter in your tracking number to get up to date information on the status of your package.
Q. What is the return policy?
For full details on Alliance Tattoo Supply’s return policy, click here.
Q. How can I retrieve my password?
On the Log In page, under where you would enter your password, click the "Forgot your Password?" link. The link will direct you to a page where you can enter the email associated with your account. Click the "Reset Password" button to receive a "Reset Password" email and follow the directions in the email to set a new password. If you do not receive the "Reset Password" email, be sure to check your junk folder or spam. If you still do not see your "Reset Password" email, then please reach out to our Customer Service and we will assist you.
Q. Did my order go through?
Once your payment method processes after placing an order, you will receive an email with an order confirmation number. If you have not received an order confirmation number, please call our customer service department for assistance.
Q. What do I need to set up an account?
If you are a new customer to Alliance Tattoo Supply, please see our Verification Policy to learn what to expect when setting up an account.
Q. What are the showroom hours for pickup?
Q. Do you offer free shipping?
Yes, we do offer free shipping on orders of $300 or more in the contiguous United States using UPS ground shipping only. Other shipping options are available at customers expense and will be subject to UPS quoted rates. For more information on shipping, please visit our Shipping Policy page. Oversize/Overweight items sold by the case and gallons do not qualify for free shipping.
Q. Do you have coupon codes available?
We feature promotional discounts regularly throughout the year. Sign up for our mailing list so that you’re the first to know about them!
Q. Do you have gift cards?
Q. How to you request Alliance Tattoo Supply to carry a new product?
Email admin@alliancetattoosupply.com for product requests.
Q. How can I obtain proof of sterilization / MSDS sheets?
Customs may leave a note when placing an order to request these documents upon the products arrival. You may also call our Customer Service office at 804-729-6651 to request documentation.
Q. Do you ship internationally?
Yes. We offer UPS shipping methods for international order, we however, cannot ship to the following countries: Taiwan, Indonesia, India, South Africa, Pakistan, the Philippines, Mexico, North and South Korea.