Shipping Policies

SHIPPING POLICIES

You will be able to see all available shipping methods at the checkout.

Most orders received weekdays will ship within 2-3 business days (or sooner).

We do not ship on Saturday and Sunday or Federal Holidays.

If you need Saturday delivery please contact customer service admin@alliancetattoosupply.com

LOCAL DELIVERY

We offer $5.00 same day or next business day delivery in a 20 mile radius of 23220 for the Richmond, VA metro and surrounding areas.

We offer $5.00 local delivery once a week on Tuesdays.

We make 1 delivery run, beginning at 2:30pm.  

Delivery orders received before 2pm EST on Tuesdays are delivered the same business day, orders placed after 2pm EST on Tuesdays will be delivered the following delivery day.

We also offer LOCAL RUSH delivery for an extra fee, please contact admin@alliancetattoosupply.com for pricing.

We DO offer local pickup at our new warehouse location.  All pick up order must be placed online and picked up the same day unless other arrangements have been made.  if you require something last minute we can do our best to make it happen, email admin@alliancetattoosupply.com

Please keep in mind that we are full time tattooers and work a full schedule as well as supply and deliver your tattoo supplies.  As Alliance grows we will be adding more days and greater availability to our local delivery service.  Thank you all for your support and we look forward to working with you all for years to come.

DOMESTIC ORDERS

We offer shipping via UPS.  Shipping options listed at checkout.

We offer free* shipping for orders over $299 within the contiguous 48 states.

*Free shipping is not available for any orders that include products sold by the gallon or case. If you have one or more of these items please make sure you pick a paid shipping method.

FREEZING WEATHER 

During winter months, when temperatures drop below 30 degrees, there is the possibility of liquid products freezing.  During these months please keep this in mind and place these orders early enough that you will receive them by the end of the business week.  If you have any questions about your order or want to be sure that your order will be delivered without any inconvenience please email us and we will be happy to assist you.

Note: UPS can not deliver to PO Boxes.

RETURNS POLICY

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

If your items were damaged in shipping, please email admin@alliancetattoosupply.com photographs of the damaged products and contents of the boxes (not just the packaging). We will replace the items (if possible) and pursue a claim on our end.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

*All ink, needles & medical supplies are non returnable/refundable