Shipping and Returns

 

DOMESTIC ORDERS
Orders placed before 2pm EST Monday-Friday receive same day shipping via UPS.

All available shipping methods can been reviewed at the checkout.

Please note, UPS cannot deliver to PO Boxes.

We do not ship on Saturday, Sunday, or federal holidays.

All orders will receive tracking numbers upon fulfillment.

We offer free* shipping for orders over $150 within the contiguous 48 states.

*FREE SHIPPING IS NOT AVAILABLE ON ANY ORDERS THAT INCLUDE BULK ITEMS, SUCH AS ITEMS SOLD BY THE GALLON OR CASE.

 

LOST OR STOLEN PACKAGES AND INSURANCE POLICY:

Please note that we are not liable for lost or stolen packages. Most shipping carriers include up to $100 in insurance coverage for such incidents. While we are committed to assisting you in filing a claim or locating your package, we are unable to reimburse the full order amount beyond the carrier's insured value.

 

FREEZING WEATHER 
During winter months, when temperatures drop below 30 degrees, there is the possibility of liquid products freezing.  Please keep this in mind and place these orders early enough that you will receive them by the end of the business week to avoid damaged products.

If you have any questions about your order or want to be sure that your order will be delivered without any inconvenience, please email us and we will be happy to assist you.


RETURNS
You may return most new, unopened items* within 14 days of delivery for a full refund. We will pay return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)

If your items were damaged in shipping, email us. Please include photographs of the damaged products and contents of the package. We will replace the items (if possible) and pursue a damage claim.

All returns are subject to a 10% restocking fee.

*ALL PIGMENT, NEEDLES & MEDICAL SUPPLIES ARE NON-RETURNABLE/REFUNDABLE.

If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.


REFUNDS
You should expect to receive a refund for an applicable within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. 

This timeline will vary on a case-by-case. Estimations are as follows:

  • Transit time for us to receive your return from the shipper - 5 to 10 business days
  • Processing of your return once we receive it - 3 to 5 business days
  • Bank processing refund request - 5 to 10 business days


PICK UPS
All pick up order must be placed online and picked up 24 hours from the time of fulfillment unless other arrangements have been made. 

If you are looking for a quicker turn around time for a local order, please feels free to contact us.


DIDN'T FIND WHAT YOU'RE LOOKING FOR?
If your concerns regarding shipping and returns are not addressed in the above policies, please feel free to reach out via email at admin@alliancetattoosupply.com or by phone at 804-729-6651.